Terms and Conditions

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By contracting Tiny Drop, you are agreeing to the following terms;

• By signing this agreement, you agree to provide Tiny Drop the right to use an on-site water supply as needed to complete the project without compensation. It is the customer’s responsibility to make sure the water supply is on and in working order before we arrive. Failure to have available while we are on-site will result in a $25 re-booking fee, or risk cancellation of service.
• The properties and species of wood age and weather can greatly affect the resulting color or tone of the stain. Note: Variances may occur on individual boards as well as the total project, as densities and other characteristics vary across and throughout the wood.  You must expect some variance in the overall finish.
• While Tiny Drop is on location and performing work on your property, you are responsible for keeping all children and pets, as well as other individuals away from the work area. Children and pets are advised to be kept off the work surface for at least 2 hours after our work is completed. 
• Payments to Tiny Drop are due upon completion of work by cash or e-transfer. Any variance to this policy must be agreed upon and in writing on our contract. Late charges of $50 will be immediately assessed on all balances not paid within 48 hours of job completion. 
• Inclement weather may affect scheduling. We try our best to keep scheduling conflicts to a minimum, however, circumstances may affect your project start and completion dates. You will be notified of any changes.
• Removal and replacement of grills, deck furniture, planters and any other items are the responsibility of the homeowner. Should we need to remove items from the deck, we will not be responsible for any damage, breakage or for storage issues. An additional charge may be applied for the time and labor devoted to the removal of these items.
• Tiny Drop reserves the right to refuse service to a homeowner where animal feces is prominent on the property.  We do not need to have to wash our hoses and have equipment soiled.  A $25 rescheduling fee will be applied if the customer wishes to remedy and reschedule.
• Tiny Drop is not responsible for damages due to improperly installed siding, loose shingles or siding, broken or opened windows, improperly sealed windows and doors, wood rot, defective construction, improperly secured wires, loose or improperly installed gutters, and leaders and improper caulking. In every aluminum siding case and in some cases with vinyl siding, the sun and weather will bleach the color or cause fading. Power washing, which entails the removal of chalky, gritty, or failing surface materials may cause the faded aspects of the vinyl or aluminum to stand out. Tiny Drop will not be responsible for such conditions. Tiny Drop will not be responsible for loose mortar that may dislodge during the cleaning process.
• Some stains cannot be removed by power washing. Tree sap, fungus, splatters from stains and paints are examples of materials that cannot be removed by conventional means. We make every attempt to point these areas out to the customer when quoting the project.
• Tiny Drop Services expects your property to be in good repair and weathertight. This includes, but is not limited to all electrical services including receptacles and light fixtures. Doors and windows shall also be weathertight. Tiny Drop Services is not responsible for damages as a result of water infiltration from poor or improper installation, maintenance, or repair of electrical-related items or doors or windows. 
• Windows may become water spotted as a result of our services. Window cleaning is NOT included unless specifically priced and agreed to in advance.
• The appearance of concrete depends on a number of factors most linked to when the concrete was initially poured and cured. When concrete with dirt, mold, mildew, algae and other pollutants and stains is cleaned, the concrete will then reveal any and all imperfections that the pollutants and stains have covered up. The customer understands that not all concrete will look the same even on the same driveway, patio, sidewalk, or concrete slab.
• Tiny Drop records our work for social media and other promotional outcomes.  Your property may be recorded and the before and after photos of the property shown.  Tiny Drop does not mention any customer names, but may point out the street or neighbourhood where work was completed.